Numspot supports your cloud, data, and AI projects at every stage
From architecture and implementation to ongoing operations, our experts help you accelerate deployments, secure your environments, and build internal capabilities so you can achieve faster time-to-value from your cloud investments.
- End-to-end support, from initial scoping to day-to-day operations
- Proven expertise in cloud security and compliance, including highly regulated environments
- Responsive, high-touch support from France-based experts
- Tailored approach to your technical and business priorities
Support aligned with your business needs
Cloud success depends on more than technology. It requires rigorous planning, clear methodologies, operational continuity, and the right expertise at the right time. That is what we deliver at every stage of your projects.
Our teams combine cloud architects, Technical Account Managers (TAM), and dedicated support engineers who understand your environments, anticipate risks, and align with your business objectives.
Support aligned with your business needs
Select the support tier that matches the criticality of your applications, your internal capabilities, and your production requirements. Numspot adapts its support model to ensure secure, reliable operations at scale :
- Defined response times and SLAs
- Structured incident response processes
- Clear governance framework
- Support aligned with business priorities
| Level of support | Standard | Advanced | Premium * |
|---|---|---|---|
| Ticketing | 24 / 7 | 24 / 7 | 24 / 7 |
| Coverage | Business hours | 24 / 7 | 24 / 7 |
| Channels | Ticketing, emails | Ticketing, emails | Ticketing, emails |
| Technical Account Manager | Not included | Quarterly Business Reviews (QBRs) | Monthly and quarterly QBRs, dedicated point of contact for priority incidents |
| Pricing | Included for all customers | On request | On request |
Technical Account Manager : your dedicated point of contact
With Advanced and Premium plans, a Technical Account Manager provides ongoing operational oversight and coordinates closely with your teams.
From onboarding, your TAM aligns on priorities, defines success criteria, and establishes a clear governance model. You benefit from a single, accountable point of contact who connects your business needs with our technical expertise.
Professional Services : architecture, performance et IA
Our Professional Services team, made up of experienced cloud architects, supports your most strategic cloud, data, and AI initiatives.
Cloud architecture & security
Design and secure sovereign cloud architectures aligned with your performance, resilience, and regulatory requirements.
Performance & scalability
Optimize your environments and standardize your deployment pipelines to enable reliable, repeatable, and scalable production releases.
LLM deployment
Deploy and operate large language models (LLM) at scale while maintaining full control over your data, infrastructure, and technology stack.
Integration partner ecosystem
For integration, application deployment, and scaling your cloud services, our Professional Services teams collaborate with a network of qualified integration partners. Together, we support the full lifecycle of your Numspot cloud environments.
Let’s discuss your project
Whether you are planning a cloud migration, defining your architecture, strengthening your security posture, or upskilling your teams, our experts help you design the right solution for your constraints and ambitions.
